Yes. Product availability may change depending on:
stock availability,
seasonality,
supplier availability,
operational limitations,
and delivery location.
Accounts may be restricted for reasons including:
fake orders,
repeated cancellations,
abusive behavior,
suspicious transactions,
refund abuse,
or violation of Platform policies.
Users may opt out of promotional communication through account settings or by contacting customer support.
However, transactional and order-related communication may still continue where necessary.
Users may update profile details, addresses, and contact information through the app or by contacting customer support.
You can contact Groocy customer support through:
app support,
WhatsApp,
phone support,
or email support.
Groocy uses secure third-party payment gateways for online transactions. However, users are advised not to share OTPs, passwords, or banking credentials with anyone.
Groocy may accept:
UPI,
debit cards,
credit cards,
wallets,
net banking,
and cash on delivery.
Available payment methods may vary.
Yes, Cash on Delivery may be available for selected orders and locations.
Groocy reserves the right to restrict COD services for repeated cancellations, refused deliveries, or suspicious activity.
Certain:
fresh products,
perishable items,
customized cuts,
cleaned products,
or promotional items
may be marked as non-returnable or non-refundable.
Users may be required to provide:
product photos,
videos,
packaging images,
order details,
or delivery proof
for complaint verification.
Refund timelines may vary depending on:
payment method,
banking partner,
payment gateway processing,
and operational verification.
Approved refunds are generally processed through:
the original payment method,
bank transfer,
or Groocy wallet
depending on payment mode and operational policies.
Order modifications may be possible before operational processing starts. Please contact customer support as soon as possible.
Fresh and perishable products may not be eligible for cancellation once:
cleaned,
customized,
packed,
processed,
or dispatched.
Orders may be cancelled through the app or by contacting customer support, subject to operational processing status.
If delivery fails due to customer unavailability, incorrect address, or unreachable phone number, Groocy may:
cancel the order,
attempt redelivery,
or apply additional delivery charges where applicable.
Scheduled delivery may be available for selected orders, locations, or product categories depending on operational availability.
Fresh Non-Veg & Vegetable Orders
Fresh non-veg products and vegetables are generally delivered within approximately 30 minutes to 2 hours depending on:
customization,
order volume,
delivery distance,
and operational conditions.
Grocery & Monthly Ration Orders
Large grocery or monthly ration orders may be delivered:
on the same day,
through scheduled delivery,
or on the next day
depending on order size and operational scheduling.
Delivery charges may vary depending on:
distance,
location,
order category,
weather conditions,
operational demand,
and promotional offers.
Applicable charges are shown during checkout.
The minimum order value for delivery is ₹99.
For orders below ₹99, an additional delivery charge of ₹30 may apply.
Customers are advised to refrigerate or freeze fresh products immediately after delivery and follow proper food storage practices.
Please contact customer support immediately after delivery with:
order details,
product photos/videos,
packaging images,
and issue description.
Groocy may investigate and verify complaints before approving refunds or replacements.
Fresh products are hygienically packed using food-safe packaging materials to help maintain freshness and handling quality during delivery.
Cleaning, trimming, skin removal, fat removal, and cutting may naturally reduce the final weight of raw products.
Yes. Many fresh non-veg products can be cleaned and customized based on available cut options and operational availability.
Groocy primarily focuses on fresh products. However, certain products may be frozen, chilled, or ready-to-cook depending on the product category. Product details are mentioned on the product page wherever applicable.
Groocy offers:
Fresh chicken
Fish
Mutton
Prawns
Eggs
Vegetables
Grocery items
Dairy products
Packaged foods
Household essentials
Product availability may vary by location and stock availability.
Groocy currently delivers in selected serviceable areas only. Delivery availability may vary depending on your location and operational coverage.
Groocy is an online platform for fresh non-veg and daily essentials delivery. We offer fresh chicken, fish, mutton, prawns, eggs, vegetables, groceries, dairy products, and household essentials delivered to your doorstep.
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